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Providence Industrial Electronics Repair
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Frequently Asked Questions. Answers to our most common questions.
 

NEED AN ANSWER TO A QUESTION
About Providence Industrial Electronics Repair?

Below you'll find a list of some of the most common questions we get here at Providence Industrial Electronics Repair. If you don't find an answer to your specific question here, also be sure to check our Pricing & Rush page, or just give us a call.

   

What is the process for shipping industrial electronics to you for repair?

What do you charge for quoting a repair?

How do you quote an estimate for a repair?

If my unit is approved, but can't be repaired, will you still charge?

What kind of experience do you have repairing units similar to mine?

Do you sell parts?

Do you repair consumer or commercial electronics?

How does your repair process differ from your competitors, and is it better?

What kind of warranty or guarantee do you offer?

 
   
Q.   What is the process for shipping industrial electronics to you for repair?
   

Here are a few simple steps that you need to take when you are shipping a package to us:

1. Fill out a packing slip. Our intuitive electronic Send a Job form allows the information to be sent to us immediately while also generating a copy for you to print and include with your shipment.

2. Include documentation(s) and description(s). For each item that you are shipping, be sure to include any applicable documents (i.e. manuals, prints, etc..) that can assist us with the repair process. Also, please provide as many details as possible regarding the specific problem with the unit(s). We are remarkably fast when it comes to repairing electronics, but the more information you can give us about the unit itself will help us get the job turned around that much quicker.

3. Pack each item. When shipping your electronics, make sure each item is packed securely in an appropriately sized box that doesn't have excessive free-space. Don't forget to include your packing slip, and any additional documentation.

4. Ship it. Send your package by way of your preferred shipping company to:
Providence Industrial Electronics Repair, Inc.
201 E. Main Street
Pilot Mountain, NC 27041

5. We will follow-up. Within 24 hours of receiving your unit, we will be back in touch with you. You can also virtually track your repair here on our website. Feel free to contact us at any point throughout this process. That's what we're here for.

   
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Q.   What do you charge for quoting a repair?
   

Our quoting process is free. Read more...

   
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Q.   How do you quote an estimate for a repair?
   

Our free quoting process is based on an industry standard quote which consists of

A) Our previous repair history
B) Competitors Pricing
C) The cost of a new unit
D) How detailed the repair will be
E) Quantity of repairs requested by the customer

To elaborate on our optimized quote estimation process...

1. First, we check to see if we have worked on one of these units before.
If we have, we use the un-discounted version of that price as a base price and modify it to account for any time that has elapsed since the previous repair, what the previous repair had cost us and any visible damage to the unit. We then apply any applicable discounts to establish the quote price. If there is not an in-house history to use we go to step 2.

2. Second, we check the repair market for pricing on these units. We use discounting multipliers that establish our base price below the market price. We modify the base price and account for any visible damage to the unit. We then apply any applicable discounts to establish the quote price. If there is not a market price available we go to step 3.

3. Finally, we use techniques borrowed from manufacturing to estimate labor, parts cost and allocate overhead. We monitor pricing results over time against actual costs and make periodic adjustments. We then apply any applicable discounts to establish the quote price.

An effective quote evaluation requires enough troubleshooting to identify the basic problem. This can take a significant amount of time, which is why some companies charge for it, and there still may be other problems that were masked by the observed problem. Our approach of using a quote estimate relieves the customer of the upfront charge of an evaluation. Additional advantages of quote estimation are:

  • We assume the risk of lost time if a unit is not repairable, not the customer.
  • There are no charges to the customer on units that are returned unrepaired.
  • Units are repaired that might have been returned as unrepairable after an evaluation based quote.

Learn more about our Pricing & Rush services.

   
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Q.   If my unit is approved, but can't be repaired, will you still charge?
   

No. If your unit is approved and can't be repaired there is no cost to you other than shipping.

   
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Q.   What kind of experience do you have repairing units similar to mine?
   

The Repair Catalog on our website is a historical listing of the actual units that we have repaired and/or quoted at Providence. We do not "pad" our online listing with units that we would LIKE to have sent to us, neither do we copy listings from other repair facilities to increase the number of units in the list. Our online Repair Catalog is easily searchable by the manufacturer, description, or part number. As always, if you would like to talk to us about your unit, or get more information about our repair process, simply contact us. We'd love to hear from you!

   
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Q.   Do you sell parts?
   

No. We are an industrial electronic repair facility, and we do not sell parts.

   
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Q.   Do you repair consumer or commercial electronics?
   

No. As an industrial repair facility we only offer industrial repairs at industrial repair prices. We DO NOT repair consumer or commercial electronics because the costs to repair these units exceed the amount most customers are willing to pay. If we receive any consumer/commercial units for repair, these units will be shipped back at the expense of the sender.

   
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Q.   How does your repair process differ from your competitors, and is it better?
   

Each repair facility has their own way of repairing a customers product. Some repair facilities are more effective than others. We can't speak for the specific methods used by other facilities or their results.

We are happy to tell you about our results and how we get them. We use an optimized, fully documented set of related processes for repair. These processes ensure that a customer's unit goes through the shop quickly, without compromising the quality of the repair.

Other repair facilities depend on outsourcing industrial electronic repairs to Providence Industrial Electronics Repair. We feel this is the strongest endorsement that any repair facility could receive.

   
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Q.   What kind of warranty or guarantee do you offer?
   

Providence Industrial Electronics Repair warrants all repairs for 12 months from the Repair Invoice date. This warranty covers all work performed by Providence, including parts and labor. The liability of Providence is limited to the replacement or repair of any faulty components at no charge to our customer. MORE...

   
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Customer Support:
201 E. Main Street
Pilot Mountain, NC
27041

Toll Free: 1-800-460-1869
Telephone: 336-444-0126
Fax: 336-444-0121
Payments accepted: VISA, MasterCard, American Express, Discover, PayPal

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